This Privacy Policy explains how FinCEN Filing ("FinCEN Filing," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit fincenfiling.ai (the "Site"), purchase our Business Compliance Review (the "Service"), or communicate with us. By using the Site or the Service, you agree to this Privacy Policy.
1. Information We Collect
Information you provide. When you place an order, complete our questionnaire, or contact us, we collect:
- Contact information, such as your name, email address, and phone number
- Business information, such as legal business name, entity type, state of registration, year established, industry, and the answers you submit in the questionnaire
- Communications you send us, including support emails and SMS replies
Payment information. Payments are processed by a third-party payment processor that complies with the Payment Card Industry Data Security Standard (PCI DSS). We do not receive or store your full card number, expiration date, or security code. We receive limited transaction details such as the amount, date, last four digits of the card, and billing details needed to confirm your order and respond to payment inquiries.
Information collected automatically. When you use the Site, we and our service providers may collect your IP address, browser type, device type, pages visited, referring URL, and time spent on pages, through cookies, pixels, and similar technologies.
2. How We Use Information
- To process your order and deliver the Service, including your review summary and certificate of completion
- To send transactional messages about your order, such as confirmations, questionnaire reminders, and delivery notices
- To send SMS messages where you have given consent, as described in our SMS Terms
- To provide customer support and respond to your requests
- To verify transactions, prevent fraud, and respond to payment disputes
- To operate, secure, and improve the Site and the Service
- To comply with legal, tax, and accounting obligations and enforce our Terms of Service
3. How We Share Information
We do not sell your personal information. We do not share personal information for cross-context behavioral advertising. We share information only as follows:
- Service providers that help us operate our business, such as payment processing, website hosting, email and SMS delivery, customer relationship management, and document generation. They may use your information only to perform services for us.
- Payment networks and issuing banks when needed to process payments or respond to a dispute or chargeback.
- Legal requirements when required by law, subpoena, or court order, or to protect our rights, property, or safety or that of others.
- Business transfers in connection with a merger, sale, or transfer of all or part of our business.
Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for their marketing or promotional purposes.
4. Cookies
We use cookies to keep the Site working, remember your progress in the questionnaire, and understand how the Site is used. You can control cookies through your browser settings. Disabling cookies may affect how the Site works.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections (HTTPS) on the Site. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We keep personal information for as long as needed to provide the Service, maintain records of your order, resolve disputes, and meet legal, tax, and accounting requirements. When information is no longer needed, we delete or de-identify it.
7. Your Rights and Choices
- Access, correction, and deletion. You may request a copy of, correction of, or deletion of your personal information by emailing [email protected]. We may need to verify your identity before acting on a request, and we may keep information we are required to keep by law.
- Email. You may opt out of non-transactional emails using the unsubscribe link in any such email. We will still send messages about your order.
- SMS. Reply STOP to any text message to opt out.
- State privacy rights. Depending on where you live, you may have additional rights under state law. We will not discriminate against you for exercising any privacy right.
8. Children
The Site and the Service are intended for business owners and are not directed to anyone under 18. We do not knowingly collect personal information from children.
9. Third-Party Links
The Site may link to third-party websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
11. Contact Us
Questions about this Privacy Policy or your information:
Email: [email protected]