1. No Refunds or Cancellations
Access to the online questionnaire is provided immediately after payment, and work on your review begins when you submit it. For this reason, all purchases are final. Orders cannot be cancelled and are non-refundable, including if you choose not to complete the questionnaire, except as described below or where required by law.
2. Duplicate or Unauthorized Charges
If you were charged more than once for the same order, or you believe a charge was made without your authorization, email [email protected] right away. We will investigate and refund any duplicate charge in full.
3. Errors in Your Review
If you believe your review summary or certificate contains an error, contact us within 30 days of delivery. We will review the issue and correct and reissue your documents at no charge.
4. Results Not Received
If you submitted your questionnaire and have not received your results within 2 business days, check your spam or junk folder, then email us. We will resend your documents.
5. Help Completing Your Review
If you have trouble with the questionnaire, email us. Our team will help you complete it so you receive your review summary and certificate.
6. Contact Us Before Your Bank
If you do not recognize a charge from FINCEN FILING on your statement, or have any concern about your order, email [email protected] before contacting your bank. We respond within one business day, and most issues are resolved quickly and directly.
7. Processing of Approved Refunds
Approved refunds under Section 2 are issued to the original payment method within 5 business days. Your bank may take an additional 5 to 10 business days to post the credit.
8. Contact Us
Email: [email protected]